Raintree Auto Body

The clear coat was going away on the roof and hood of my 2003 BMW and it had a lot of chips and road rash on the front end, typical for a 107K mile car in Phoenix. I took it to Raintree Auto Body to get the front end and roof painted.Bob and Kara did a great job keeping me informed of what was going on and finished the car when they said they would. the results exceeded my expectations, they matched the 14 year old paint perfectly. It looks like the whole car was painted, my car looks brand new. Thanks Bob and Kara!!

I had been to this place before and had a good experience but today's visit was deplorable. I'm more frustrated with the estimator, Bob, than the establishment, but he's a poor reflection on their reputation. Bob has 0 tact. My wife was in a car accident this morning. Someone hit her and took off. Understandably, she was frustrated with the situation and flustered the rest of the day. When I joined her at this place for an estimate, Bob came out to look at the car. The damage was pretty serious and he said he could not provide us with an estimate unless we gave them the business and let them do a thorough inspection. I can understand if they need more time to provide a proper estimate, but to require that we accept them as the repair shop before providing the estimate was unprofessional. He told us that we "had his card" and that we could call him if we decided to go with them. He also rattled off several negative things like "easily over $10,000", and "we're going to have this thing for at least three months." All this knowing the events that occurred this morning. This man had no emotional intelligence and no tact in delivering difficult information. After layering on all the negativity, he tried to make a joke to my wife saying "please don't cry until I leave." It took everything I had not to punch the prick. As I was walking through the office to my car, Bob tried pulling me aside to ask if I understood him clearly, which asked with a different tone and circumstances could have sounded like he was concerned, but all I heard was condescension. We drove across the street and gave our business to another repair shop. I'm really disappointed because I wanted to go through this shop, but not with how we were treated.

I am so thankful for Raintree auto body, in the past six months I’ve had to take my Tesla to the shop twice due to being hit in a parking lot. Bob and Kara are Outstanding and went above and beyond to make sure I had top-notch service. The entire team understands true Customer Service and just as important, both times my car came back like it was never hit. I am so Thankful and highly recommend them! It is rare to find places that can do both customer service and excellent work! Thanks again Bob and Kara!!

Raintree was recommended by Signature Audio. Took in my Corvette in to be repaired after first body shop I went to totally messed up repair even destroying more than needed repair. At Raintree Bob Casper met with me and explained what needed to be done and a estimated return time. Kira helped with schedule and payment. During teardown more problems were found and Bob promptly called me and explained what and why with cost. Came in to pick up and was amazed at the great job they did. Looks great! If you want your car fixed correctly and look good you can't do better than Raintree

The clear coat was going away on the roof and hood of my 2003 BMW and it had a lot of chips and road rash on the front end, typical for a 107K mile car in Phoenix. I took it to Raintree Auto Body to get the front end and roof painted.Bob and Kara did a great job keeping me informed of what was going on and finished the car when they said they would. the results exceeded my expectations, they matched the 14 year old paint perfectly. It looks like the whole car was painted, my car looks brand new. Thanks Bob and Kara!!